The vocabulary, in plain English.

A voice AI agent that answers inbound phone calls in real time, qualifies callers, and handles routing or scheduling without a hum…

The component that converts caller audio into text the LLM can reason over.

The structured conversation path an AI receptionist follows on a given call type — emergency, quote, booking, callback.

The voice-AI problem of detecting when the human caller has finished speaking so the AI can respond — without cutting them off.

The base instructions an AI receptionist follows on every call — its persona, scope, escalation rules, and what it is and isn't al…

An action the AI invokes during a call — like checking calendar availability, looking up a customer, or sending an SMS — by callin…

A pre-configured phone number the AI hands the call to when escalation rules fire.

The component that synthesizes the AI's response text back into spoken audio.

A class of conversational AI systems that handle voice (audio) input and output in real time, unlike text-based chatbots.

The percentage of inbound callers who hang up before reaching a human or completing their goal.

The elapsed time between an inbound lead arriving and the business making first contact back.

The number of seconds between when a call rings and when the line is answered.

Real-time bidirectional data flow between the AI receptionist and your CRM (ServiceTitan, Housecall Pro, Jobber, etc.).

The structured table of services and prices the AI uses to answer caller pricing questions accurately.

A guaranteed phone number calls forward to if the AI receptionist platform itself is unreachable.

The FCC-regulated process of moving your existing phone number from your current carrier to a new one.

A virtual phone line that delivers inbound and outbound calls over the internet using the SIP protocol.