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AI Receptionist

A voice AI agent that answers inbound phone calls in real time, qualifies callers, and handles routing or scheduling without a human on the line.

Read ~1 min Definition + 2 lines of context.
Cluster voice ai See related terms below.
Updated 2026 Reviewed every quarter.
Definition

A voice AI agent that answers inbound phone calls in real time, qualifies callers, and handles routing or scheduling without a human on the line.

In context

An AI receptionist combines real-time speech-to-text, an LLM trained on a business's specific scripts and price book, and a text-to-speech voice to hold a natural phone conversation. Unlike voicemail or IVR, it converses, gathers structured information (name, service, urgency), and takes actions (booking, transferring, sending an SMS). Used widely in 2025+ by service businesses (plumbing, HVAC, electrical, pest, locksmith) where missed calls translate directly to lost revenue.

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Setup takes an afternoon. First booked call covers the month. Cancel any time.