Call Flow
The structured conversation path an AI receptionist follows on a given call type — emergency, quote, booking, callback.
The structured conversation path an AI receptionist follows on a given call type — emergency, quote, booking, callback.
A call flow defines the questions to ask in what order, the keywords that branch the conversation, and the actions to take at each step (book, transfer, message). RingDesk flows are configured visually and tied to specific service types, so a "drain clear" flow asks different questions than a "water heater install" flow.
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Same cluster, often confused, or referenced together in customer conversations.
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A short field guide on the four moves shops use to lock in 99% pickup.
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