Most service crews are billable 50–65% of paid hours. The rest is travel, dispatch waits, hold time, and re-quotes. See your true utilization — and what one extra billable hour per tech per week is worth.
Honest answer is usually 22–28 even for shops who think they're at 35.
Wage + benefits + truck.
Industry average. Each +5pt = serious revenue.
Strong upside — most shops can hit +3 with better dispatch tooling.
The chart updates with every input you change. Left side is the leak you have today. Right side is the same shape damped to the 95% pickup rate RingDesk hits in production.
Utilization = billable hrs ÷ paid hrs.
Idle cost = (paid − billable) × techs × hourly cost.
Recovery scenarios assume you can rebook recovered hours at your average billable rate.
Most shops gain utilization from: faster dispatch, fewer no-shows, better call-screening (so quote-only calls don't eat truck time).
Two ways: (1) every missed call = a job that never gets dispatched, so paid hours go unbilled; (2) call screening on the AI receptionist filters tire-kickers before a truck rolls. Both push utilization up by 5–10 points.
70%+ is the gold standard for break-fix trades. Maintenance / route-based businesses (pest, lawn) can hit 80%+ because routing is optimized.
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