System Prompt
The base instructions an AI receptionist follows on every call — its persona, scope, escalation rules, and what it is and isn't allowed to say.
The base instructions an AI receptionist follows on every call — its persona, scope, escalation rules, and what it is and isn't allowed to say.
The system prompt is loaded once per call and sets boundaries: greeting, voice persona, services offered, what to do for off-script questions, when to escalate. Good system prompts are 200–800 words; longer prompts often degrade response quality. RingDesk auto-generates a tuned system prompt from your onboarding answers and lets you edit it directly.
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Same cluster, often confused, or referenced together in customer conversations.
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A short field guide on the four moves shops use to lock in 99% pickup.
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