ASR (Automatic Speech Recognition)
The component that converts caller audio into text the LLM can reason over.
The component that converts caller audio into text the LLM can reason over.
Common providers: Deepgram, AssemblyAI, OpenAI Whisper, Google Speech-to-Text. Critical performance metrics are word error rate (WER), latency, and accent/noise robustness. RingDesk uses Deepgram Nova-3 because it has the best WER on US service-business call audio (technical vocabulary, ambient truck/job-site noise).
Terms near this one.
Same cluster, often confused, or referenced together in customer conversations.
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