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Endpointing

The voice-AI problem of detecting when the human caller has finished speaking so the AI can respond — without cutting them off.

Read ~1 min Definition + 2 lines of context.
Cluster voice ai See related terms below.
Updated 2026 Reviewed every quarter.
Definition

The voice-AI problem of detecting when the human caller has finished speaking so the AI can respond — without cutting them off.

In context

Bad endpointing is the #1 reason AI calls feel "robotic." If the threshold is too short, the AI interrupts mid-sentence; too long and there are awkward pauses. Modern voice AI uses smart endpointing models that consider sentence completion (ending in punctuation), pace, and breath. RingDesk uses Deepgram Nova-3 with custom thresholds tuned per call flow.

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